Privacy Policy
Protecting your privacy is important to Totem House. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase from us. By accessing or using the Totem House website, you consent to the terms of this Privacy Policy.
1. Information We Collect
When you visit the Totem House website, we may collect certain information about you, including:
- Personal information such as your name, email address, shipping address, and payment details when you make a purchase.
- Non-personal information such as your IP address, browser type, and operating system, collected through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and fulfilling your orders, including payment processing and shipping.
- Communicating with you about your orders, updates, and promotions.
- Improving our website and enhancing your browsing experience.
- Preventing fraudulent activity and ensuring the security of our website and users.
3. Information Sharing and Disclosure
We may share your personal information with third-party service providers who assist us in operating our website, processing payments, and fulfilling orders. These service providers are contractually obligated to use your information only for the purposes of providing services to Totem House and are prohibited from using it for any other purpose.
We may also disclose your personal information when required by law or to protect the rights, property, or safety of Totem House, our customers, or others.
4. Your Choices and Rights
You have the right to access, update, or delete your personal information stored by Totem House. You may also opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails.
5. Data Security
We take the security of your personal information seriously and implement appropriate measures to safeguard it against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Changes to This Privacy Policy
Totem House reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.
7. Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at contact@totemhouse.co.uk. We are committed to protecting your privacy and will respond to any inquiries promptly.
Thank you for trusting Totem House with your personal information. We appreciate your business and are dedicated to maintaining the confidentiality and security of your data.