Refund and Returns Policy

At Totem House, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your antique, we offer a hassle-free return and refund policy. Please read the following guidelines to ensure a smooth return process:

1. Eligibility for Returns

You may return an item purchased from Totem House within 30 days of delivery for a full refund or exchange. To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as when you received it.

2. Initiating a Return

To initiate a return, please contact our customer service team at contact@totemhouse.co.uk with your order number and reason for return. Our team will provide you with further instructions on how to return the item.

3. Return Shipping

You are responsible for the cost of return shipping unless the item received was damaged or defective. We recommend using a trackable shipping method to ensure that your return is received by us safely. Totem House is not responsible for any returns lost or damaged in transit.

4. Refund Process

Once your return is received and inspected, we will send you an email notification to confirm receipt of the returned item. If the item meets our return eligibility criteria, we will process your refund to the original method of payment within 7-10 business days.

5. Exchanges

If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer service team. We will assist you in processing the exchange and provide further instructions on returning the original item.

6. Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.

7. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact us at contact@totemhouse.co.uk. Our dedicated customer service team is here to assist you every step of the way.

Thank you for shopping at Totem House! We appreciate your business and look forward to serving you again in the future.