Terms & Conditions
Welcome to Totem House! These Terms and Conditions govern your use of our website and the purchase of products from Totem House. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchases.
1. Acceptance of Terms
By accessing or using the Totem House website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, please do not use our website.
2. Products and Pricing
Totem House offers a curated selection of authentic Chinese antiques. While we make every effort to accurately display the colors and details of our products, we cannot guarantee that your computer monitor’s display of any color will be accurate.
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time without prior notice. Totem House shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of products.
3. Orders and Payment
All orders placed through Totem House are subject to availability and acceptance. Once you place an order, you will receive an email confirmation with details of your purchase. This email confirmation does not constitute our acceptance of your order; it simply confirms that we have received it.
Payment for your order must be made in full at the time of purchase. We accept payment via major credit cards and PayPal. By providing your payment information, you authorize Totem House to process and charge your payment for the total amount of your order.
4. Shipping and Delivery
Totem House offers shipping both domestically and internationally. Shipping costs and delivery times may vary depending on your location and the shipping method selected at checkout. Please note that any customs duties, taxes, or fees imposed by your country’s customs office are the responsibility of the recipient.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. While we make every effort to ensure timely delivery of your order, Totem House shall not be liable for any delays or issues caused by third-party shipping carriers.
5. Returns and Exchanges
We want you to be completely satisfied with your purchase from Totem House. If for any reason you are not happy with your antique, you may return it within 30 days of purchase for a full refund or exchange. Please see our Returns Policy for detailed instructions on how to initiate a return or exchange.
6. Intellectual Property
All content on the Totem House website, including text, graphics, logos, images, and software, is the property of Totem House and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or republish any content from this website without prior written consent from Totem House.
7. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at contact@totemhouse.co.uk. We’re here to help!